If you’re a Simple Mobile customer looking for help, you’re not alone. Whether you need to refill your plan, fix a technical issue, or ask about your account, knowing how to reach customer service is essential.
While Simple Mobile doesn’t offer 24-hour live phone support, there are still several ways to get help around the clock — including a 24/7 text support system.
Here’s a full breakdown of all the customer service options Simple Mobile offers — and how to make the most of them.
Page Contents:
Talk to a Real Person: Simple Mobile Phone Support
Want to speak with someone directly? You can reach Simple Mobile’s customer support by phone.
- Customer Service Number: 1-877-878-7908
- Available Hours: Daily from 8:00 AM to 11:45 PM Eastern Time
If you’re calling from a different time zone, be sure to adjust accordingly. For example, if you live on the West Coast, support is available from 5:00 AM to 8:45 PM Pacific Time.
Tip: Call during non-peak hours (early morning or late evening) to reduce hold time.
Chat Support: Fast and Friendly Help Online
If you’d rather type than talk, Simple Mobile’s live chat feature is another great option.
- Go to the Simple Mobile Contact Page
- Look for the chat icon in the bottom-right corner
- Start chatting with a live agent during business hours
Live chat offers the same hours as phone support — 8:00 AM to 11:45 PM ET.
Text Support: 24/7 Help with 611611
This is where the magic happens. If you need help outside normal hours, Simple Mobile’s text support system is available 24 hours a day, 7 days a week.
Here’s how it works:
- From your Simple Mobile phone, text a keyword to 611611
- Receive an instant reply with information or next steps
Useful keywords include:
- HELP – See available commands
- BALANCE – Check your remaining balance
- REUP – Add more airtime
- ACTIVATE – Start a new line
- SUPPORT – Get links to help resources
Pro tip: Save 611611 as a contact on your phone for quick access.
Online Support Center: Self-Service at Your Fingertips
Need to troubleshoot a phone issue or learn how to manage your account? The Simple Mobile Support Center is a helpful hub for:
- Step-by-step guides
- SIM activation instructions
- Plan management
- Phone compatibility checks
This is a great place to find answers without waiting for a response.
Simple Mobile is active on social media and occasionally responds to customer questions on their pages:
If you’re already on those platforms, it might be quicker to send them a message or leave a comment.
While Simple Mobile’s phone and chat support have limited hours, you still have options any time of the day or night. The 611611 text system is your go-to tool for 24/7 help, letting you check balances, re-up, activate service, and more — all from your phone.
