If you’ve heard rumors that SafeLink Wireless is shutting down, you’re not alone.
With all the recent news about government programs ending, many people are wondering whether their free or discounted phone service is at risk.
Let’s clear things up and explain exactly what’s happening with SafeLink Wireless—and what you can do to stay connected.
Read also: SafeLink Wireless 24-Hour Customer Service Phone Number
Page Contents:
No, SafeLink Wireless Is Not Shutting Down
First and most importantly: SafeLink Wireless is still up and running. The company continues to provide service through the Lifeline program, which offers free or low-cost phone service to eligible low-income households across the U.S.
So why the confusion? It all comes down to the Affordable Connectivity Program (ACP).
The Real Change: ACP Has Ended
The Affordable Connectivity Program (ACP) was a federal benefit that helped millions of Americans save money on internet and mobile services. If you were getting extra data or a free smartphone from SafeLink through the ACP, those benefits are ending—because the program officially ran out of funding on June 1, 2024.
Congress didn’t approve more money to keep ACP going, so providers like SafeLink are no longer able to offer those additional perks tied to that program.
What Does This Mean for You?
Here’s what you need to know:
- You can still get Lifeline service from SafeLink if you qualify. This includes free monthly talk, text, and data (though the amount may be less than when ACP was active).
- ACP benefits are ending, so if you were receiving more data, a tablet, or discounted broadband under that program, those extras will stop unless Congress reinstates funding.
- Your phone number and service won’t be canceled automatically, but your plan may change. It’s a good idea to log in to your SafeLink account or call their support line to confirm your updated plan details.
What You Can Do Now
To avoid any surprises and make sure you stay connected:
- Check your eligibility for Lifeline. If you qualify through programs like Medicaid, SNAP, SSI, or Veterans Pension, you can continue receiving Lifeline benefits.
- Contact SafeLink Customer Support. You can reach them at 1-800-SafeLink (1-800-723-3546) or visit SafeLinkWireless.com.
- Consider other Lifeline providers. If you’re unhappy with your updated plan, you have the option to switch providers. Use the Lifeline Support website to compare what’s available in your area.
- Watch for program updates. The federal government may bring back or introduce new assistance programs. Keep an eye on FCC updates or sign up for alerts through your provider.
While it’s unfortunate that the ACP has ended, it’s good to know that SafeLink Wireless is still available to help eligible Americans stay connected. If you’re a current user, the key is to understand the changes, explore your options, and take action if needed.
Staying proactive can help you avoid service interruptions and keep your lifeline to family, healthcare, and emergency services intact.
