Tracfone offers warranty coverage for their devices to give customers peace of mind. New Tracfone phones come with a one-year limited warranty, while refurbished phones and accessories have a 90-day limited warranty. This protection covers normal wear and tear, helping you avoid unexpected repair costs.
It’s important to note that iPhones are not covered under Tracfone’s warranty. If you have an iPhone, you’ll need to go through Apple for any service needs.
The warranty only applies to devices sold directly by Tracfone, so make sure you purchase from an authorized seller.
Key Takeaways
- Tracfone provides a one-year warranty for new phones and a 90-day warranty for refurbished devices
- The warranty covers normal wear and tear but not accidental damage
- You can contact Tracfone customer support to activate your warranty or get help with device issues
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Tracfone Warranty Coverage
Tracfone offers warranty options to protect your device. These range from basic coverage to more comprehensive plans.
Scope of Warranty
Tracfone’s basic warranty covers mechanical and electrical problems. This includes issues that happen with normal use of your phone.
Some plans also protect against accidental damage. This means you’re covered if you drop your phone or it gets wet.
For extra peace of mind, Tracfone has plans that cover lost or stolen phones. These are available in 12 or 24-month terms.
Limitations and Exclusions
Tracfone’s warranty doesn’t cover everything. Normal wear and tear isn’t included. This means small scratches or battery life changes over time aren’t covered.
The warranty is only valid in the United States and Puerto Rico. If you travel outside these areas, your coverage may not apply.
Tracfone doesn’t allow returns or refunds for SIM kits or plans you’ve bought. If you got your phone from a store, that store’s return policy applies.
Remember to check the details of your specific plan. Each warranty option has its own set of rules and covered events.
Warranty Activation and Customer Support
Tracfone provides warranty coverage and support options for your device. Getting started with your new phone and reaching out for help is straightforward.
Activating Your Tracfone Device
To activate your new Tracfone, text “ONESTEP” to 611611 from your old phone. Follow the prompts to transfer your service. If you bought your phone in a store, check the package for instructions.
Activation sends your phone’s info to the local wireless carrier. Tracfone handles this process for you. No need to contact the carrier yourself.
For LTE phones, make sure you have a compatible SIM card. Your service plan will activate once you complete the steps.
Contacting Customer Service
If you need help, call Tracfone Customer Care at 1-800-867-7183. They can assist with warranty claims, plan changes, and activation issues.
For warranty service, explain your problem to the rep. They may give you a Return Authorization Number to send your device for repair or replacement.
You can also get support online through Tracfone’s website. They offer guides on common topics like adding a line or checking 5G coverage.
Remember, Tracfone is a no-contract service. You can change plans or cancel anytime without fees.